Specific Training Topics

Choose from the list of seminars below to fully customize your training, or schedule the complete package:
 

Basic Business Manners

Good manners never go out of style. They show courtesy and respect to others, an attitude that is instantly recognizable and appreciated by your clients. Work now to create a company culture that increases everyone’s level of professionalism. Manners really do matter!

Your Appearance, Actions, and Words

You never get a second chance to make a first impression. What you wear, your body language, and how you communicate speak volumes about you. Our Trainings give you the tools to make your best impression the first time.

Introducing Yourself

When and how do you take the initiative to approach others at a networking function? It can be tricky introducing yourself to a group you don’t know. As a result of this training, you will have full confidence in introducing yourself and others, even in challenging situations.

Remembering Names

The ability to remember names, especially in a large group, makes a lasting impression. There’s no better way to outclass the competition! This training teaches you several tricks to help remember people’s names and how to pronounce them correctly. A fun group activity is conducted to reinforce the concepts learned.

The Handshake

Which is worse -- the limp fish or the bone crusher? The all-important handshake is the physical equivalent of a verbal greeting. Get others' opinions on what your handshake is really like. Be sure that your handshake communicates your self-confidence and sincere interest in others.

Taking Initiative

You will learn how taking initiative can get you noticed and promoted in the business world. When done with confidence and sensitivity, it will also help you develop good teamwork and interactions with co-workers.

Ethical Behavior

There are right and wrong ways to handle ethical dilemmas; intuition is sometimes not enough. What does the Better Business Bureau have to say about ethics? We'll review areas such as what to do when your ethics are challenged and how to approach someone else's unethical behavior.

Connecting with Co-Workers and Managers

We will cover tips on everyday behavior that will help you create an effective working environment. Learn what managers look for in an outstanding employee, and how they spot team players for potential promotion.

Connecting with Customers

Isn’t this what it’s all about? We will review ways to assist you in creating a win-win atmosphere for you and your clients. You’ll learn how to create good client connections right off the bat, strategies for dealing with difficult people, and how to keep cool under pressure.

Social Events

Learn how to circulate, increase your contacts, and accomplish your goals in a business social setting. Meeting, greeting and mingling are some of the most useful skills you can acquire in the business world. They let people know you are at ease and in control – which helps others feel comfortable, too.

Business Meals

A basic understanding of dining etiquette – from place settings to wine selection – will help put you and others at ease. Knowing which fork is appropriate and how to make your guests feel comfortable will help maximize your effectiveness when dining out for business.

Becoming a Great Conversationalist

Making good conversation is a skill that can be taught. Learn to draw people into a conversation, introduce topics of interest, and make everyone feel comfortable. Listening with attention and responding appropriately are key!

Meeting Protocol

Words of wisdom on group gatherings – from seating arrangements to chairing a meeting. Learn to stick to the purpose – know why the meeting is being held and what goals it is meant to accomplish. Keep it efficient and effective, whether you’re chairing or participating.

Dealing with Unfamiliar Situations

You get in a car accident with your top client in the car, or you accidentally spill wine all over your boss’ boss, or your client has spinach in her teeth – what do you do? Learn to handle difficult and unexpected situations with diplomacy and tact.

Cell Phone & PDA Manners

Learn to use – not abuse – technology. Cell phones and PDA's have created a whole new set of issues about private space in a public world. This training covers the appropriate use of cell phones so you will feel confident about when – and when not – to use yours.

E-mail Etiquette

The best feature of e-mail – instant communication – can also be its worst. Avoid the pitfalls of sending messages that are full of errors, insufficiently thought out, or subject to misunderstanding. We cover all the protocol of sending and receiving e-mails in today’s business world.

Written Communications

Writing well is still an essential skill for a business professional. Brush up on the rules of communicating with clarity, courtesy and correctness. And, even in this electronic age, there are times when a sincere handwritten message can provide an unforgettable grace note.

Maximizing Networking Opportunities While Job Hunting

Walking into a room for a networking function or job fair can be intimidating. We will cover specific steps that will help you prepare for the event so that you both set and maximize your own personal goals. This session will include preparation, taking initiative, approaching people at the event and the follow up. You'll feel completely confident walking into your next event!